Horas: 80
Modalidad: Distancia
Tutorías: Hasta 80 horas, durante toda la duración del curso.
Precio sin Subvención: 420€
Objetivos del Curso
Este curso está enfocado para alumnos que van a trabajar o de hecho ya están trabajando en el sector de la hostelería. El curso parte de un nivel básico de inglés, para facilitar accesibilidad a los alumnos. Su principal propósito es enseñar a hablar a los alumnos y que éstos puedan entender a los huéspedes para hacer su estancia lo más agradable posible, y que ellos disfruten de un trabajo bien hecho.
Contenido del Curso
UNIT 1: INTRODUCTIONS Listening and pronunciation: Alphabet; spelling names; word stress. Language focus and practise: Verb to Be. Personal job life: Questions and answers; names, jobs and countries. Speaking practice: Introductions
UNIT 2: THE CHECK-IN Listening and pronunciation: Rooms bookings by e-mail; confirmation letters. Language focus and practise: Days, months, dates. Personal job life: Confirmation letter; check-in dialogue. Speaking practice: Dealing with changes in bookings.
UNIT 3: THE HOTEL BEDROOM Listening and pronunciation: Bedroom objects in standard and luxury rooms. Language focus and practise: There is/are in questions, affirmatives and negatives. Personal job life: Describing a standard and luxury hotel bedroom. Speaking practice: Describing differences in hotel bedrooms.
UNIT 4: BATHROOM & PORTER Listening and pronunciation: Range of bathroom objects. Language focus and practise: Prepositions of place. Personal job life: Describing a hotel bathroom. Speaking practice: Dialogue between porter and guests.
UNIT 5: SERVICES IN THE HOTEL Listening and pronunciation: Vocabulary of hotel services. Language focus and practise: Time; can, have, do/does are in questions, affirmatives and negatives. Personal job life: Questions and answers: services in the hotel. Speaking practice: Giving opening and closing times of hotel services.
UNIT 6: LOCATION OF FACILITIES Listening and pronunciation: Understanding requests for directions. Language focus and practise: To be, can, look; verbs of directions; prepositions of place. Personal job life: Giving directions inside and outside the hotel. Speaking practice: Explaining where services are.
UNIT 7: ROOM SERVICES Listening and pronunciation: taking room service orders. Language focus and practise: Checking food orders; apologising and giving reasons. Personal job life: Dealing with room services in the hotel. Speaking practice: Taking, checking and correcting room service orders.
UNIT 8: PROBLEMS & SOLUTIONS Listening and pronunciation: Understanding guests’ problems during their stay. Language focus and practise: Future tense. Personal job life: Dealing with problems and solutions in the hotel. Speaking practice: Understanding guests’ problems during their stay and offering solutions.
UNIT 9: TAKING BAR ORDER Listening and pronunciation: Taking orders for drinks. Language focus and practise: Welcoming; offering choices of drinks. Personal job life: Building conversations in the hotel bar. Speaking practice: Taking bar orders; dealing with different types of payment.
UNIT 10: IN THE RESTAURANT (I) Listening and pronunciation: Welcoming guests. Language focus and practise: Greeting and seating guests. Personal job life: Describing and recommending dishes in the restaurant. Speaking practice: Taking orders; recommending and explaining dishes.
UNIT 11: IN THE RESTAURANT (II) Listening and pronunciation: Dealing with orders for desserts, cheeses and coffee. Language focus and practise: First conditional; asking about the meal. Personal job life: Describing popular desserts in the restaurant. Speaking practice: Describing desserts; taking orders.
UNIT 12: PLACES TO VISIT Listening and pronunciation: Understanding requests for places to visit. Language focus and practise: Verbs including modals, for recommending places to visit. Personal job life: Describing and recommending places to visit in the region. Speaking practice: Making suggestions about places to visit.
UNIT 13: ENQUIRIES Listening and pronunciation: Understanding information on room rates. Language focus and practise: Writing letters about room rates. Personal job life: Answering enquiry letters about rooms and conference facilities. Speaking practice: Exchange of information on room rates and conference facilities.
UNIT 14: USING THE PHONE Listening and pronunciation: Responding to phone bookings. Language focus and practise: Dealing with booking problems, apologising, offering alternatives. Personal job life: Beginning and ending phone conversations. Speaking practice: Dealing with phone bookings and problems, apologising and offering alternatives.
UNIT15: THE CHECK OUT Listening and pronunciation: Understanding hotel bills in general and specific items on the bill. Language focus and practise: Present perfect and past simple. Personal job life: Questions and answers: the hotel bill. Speaking practice: Presenting the hotel bill, methods of payment.
Modalidad Curso a distancia. Se envía mediante correo postal, toda la documentación necesaria para poder realizar el curso y se asigna un tutor para el seguimiento personalizado del alumno.
Este tutor estará disponible durante toda la duración del curso para la resolución de dudas o consultas, bien a través del correo electrónico o de teléfono mediante una línea 900 sin coste de llamada para el alumno.
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