MOC 5118 – 5119 Mantenimiento y Solución de problemas de Windows Vista

• Del 18 al 22 de febrero de 15.00 a 20.00
• 7 al 11 de Abril de 2008 de 15:00 a 20:00

 

CONTENIDO.

Module 1: A Troubleshooting Methodology

This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.

Lessons

•
 Overview of a Troubleshooting Methodology
 
•
 Overview of Troubleshooting Stages
 
•
 Troubleshooting Component Areas
 

Lab: Preparing for Remote Troubleshooting

•
 Obtaining Information Remotely from Windows Vista
 
•
 Using the System Information Tool Remotely
 

After completing this module, students will be able to:

•
 Identify the users of the troubleshooting methodology.
 
•
 Identify the most important troubleshooting component areas.
 
•
 Determine which issues directly affect the troubleshooting process.
 

Module 2: Troubleshooting Operating Systems

This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.

Lessons

•
 Overview of the Windows Vista Startup Process
 
•
 Troubleshooting the Windows Vista Startup Process with Windows RE
 
•
 Troubleshooting Operating System Services
 

Lab: Troubleshooting the Operating System

•
 Gathering System Information and Developing a Plan of Action
 
•
 Implementing the Proposed Plan of Action
 
•
 Clean-Booting Windows Vista
 

After completing this module, students will be able to:

•
 Identify the available recovery options in Windows Vista.
 
•
 Determine the capabilities of each recovery option.
 
•
 Troubleshoot operating system services.
 

Module 3: Troubleshooting Hardware

This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.

Lessons

•
 Overview of Troubleshooting Hardware
 
•
 Dealing with Physical Failures
 
•
 Dealing with Device Driver Failures
 
•
 Troubleshooting Printing in Windows Vista
 
•
 Troubleshooting Microsoft BitLocker Protected Computers
 

Lab : Troubleshooting Hardware

•
 Gathering Customer Information and Developing a Plan of Action
 
•
 Resolving Printing Problems
 
•
 Checking for Signed Device Drivers
 

After completing this module, students will be able to:

•
 Identify basic types of hardware-related troubleshooting problems.
 
•
 Determine which problems are related to hardware failures.
 
•
 Determine which problems are caused by device drivers.
 
•
 Identify recovery options for computers that are protected by BitLocker.
 

Module 4: Troubleshooting Networks

This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

Lessons

•
 Determining Network Settings
 
•
 Troubleshooting Network Connections
 

Lab : Troubleshooting Networks

•
 Gathering Customer Information
 
•
 Gathering Relevant Computer Information
 
•
 Resolving the Problem
 

After completing this module, students will be able to:

•
 Obtain information to help in network troubleshooting.
 
•
 Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
 
•
 Identify solutions to common network problems.
 

Module 5: Troubleshooting Security Issues

After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.

Lessons

•
 Overview of User Account Control
 
•
 Troubleshooting User Account Control
 
•
 Implementing Windows Firewall
 
•
 Implementing Windows Defender
 

Lab : Troubleshooting Security Related Issues

•
 Gathering Customer and System Information and Developing a Plan of Action
 
•
 Implementing a Plan of Action
 
•
 Additional Security Checks
 

After completing this module, students will be able to:

•
 Explain the User Account Control architecture.
 
•
 Apply best practices for working with User Account Control.
 
•
 Troubleshoot User Account Control-related problems.
 
•
 Troubleshoot issues related to Windows Firewall.
 
•
 Configure Windows Firewall by using Group Policy.
 
•
 Troubleshoot issues related to Windows Defender.
 
•
 Configure Windows Defender.
 

Module 6: Troubleshooting Applications

After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.

Lessons

•
 Windows Application Troubleshooting
 
•
 Web Application Troubleshooting
 

Lab : Troubleshooting Applications

•
 Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
 
•
 Implementing a Plan of Action
 

After completing this module, students will be able to:

•
 Troubleshoot Windows application problems.
 
•
 Troubleshooting Web application problems.
 

Module 7: Maintaining and Optimizing Windows Vista

After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

Lessons

•
 Maintaining Windows Vista
 
•
 Optimizing Windows Vista Performance
 
•
 Monitoring Windows Vista
 

Lab : Maintaining and Optimizing Windows Vista

•
 Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
 
•
 Implementing a Plan of Action
 
•
 View and Interpret Reports in Performance Monitor
 

After completing this module, students will be able to:

•
 Identify Windows Vista maintenance tasks.
 
•
 Identify Windows Vista optimization tools.
 
•
 Explain the Windows Vista monitoring process.