CONTENIDO.
Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.
Lessons
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Overview of a Troubleshooting Methodology
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Overview of Troubleshooting Stages
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Troubleshooting Component Areas
Lab: Preparing for Remote Troubleshooting
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Obtaining Information Remotely from Windows Vista
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Using the System Information Tool Remotely
After completing this module, students will be able to:
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Identify the users of the troubleshooting methodology.
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Identify the most important troubleshooting component areas.
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Determine which issues directly affect the troubleshooting process.
Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.
Lessons
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Overview of the Windows Vista Startup Process
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Troubleshooting the Windows Vista Startup Process with Windows RE
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Troubleshooting Operating System Services
Lab: Troubleshooting the Operating System
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Gathering System Information and Developing a Plan of Action
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Implementing the Proposed Plan of Action
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Clean-Booting Windows Vista
After completing this module, students will be able to:
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Identify the available recovery options in Windows Vista.
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Determine the capabilities of each recovery option.
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Troubleshoot operating system services.
Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.
Lessons
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Overview of Troubleshooting Hardware
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Dealing with Physical Failures
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Dealing with Device Driver Failures
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Troubleshooting Printing in Windows Vista
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Troubleshooting Microsoft BitLocker Protected Computers
Lab : Troubleshooting Hardware
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Gathering Customer Information and Developing a Plan of Action
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Resolving Printing Problems
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Checking for Signed Device Drivers
After completing this module, students will be able to:
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Identify basic types of hardware-related troubleshooting problems.
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Determine which problems are related to hardware failures.
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Determine which problems are caused by device drivers.
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Identify recovery options for computers that are protected by BitLocker.
Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
Lessons
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Determining Network Settings
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Troubleshooting Network Connections
Lab : Troubleshooting Networks
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Gathering Customer Information
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Gathering Relevant Computer Information
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Resolving the Problem
After completing this module, students will be able to:
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Obtain information to help in network troubleshooting.
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Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
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Identify solutions to common network problems.
Module 5: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.
Lessons
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Overview of User Account Control
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Troubleshooting User Account Control
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Implementing Windows Firewall
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Implementing Windows Defender
Lab : Troubleshooting Security Related Issues
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Gathering Customer and System Information and Developing a Plan of Action
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Implementing a Plan of Action
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Additional Security Checks
After completing this module, students will be able to:
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Explain the User Account Control architecture.
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Apply best practices for working with User Account Control.
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Troubleshoot User Account Control-related problems.
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Troubleshoot issues related to Windows Firewall.
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Configure Windows Firewall by using Group Policy.
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Troubleshoot issues related to Windows Defender.
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Configure Windows Defender.
Module 6: Troubleshooting Applications
After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.
Lessons
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Windows Application Troubleshooting
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Web Application Troubleshooting
Lab : Troubleshooting Applications
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Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
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Implementing a Plan of Action
After completing this module, students will be able to:
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Troubleshoot Windows application problems.
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Troubleshooting Web application problems.
Module 7: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
Lessons
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Maintaining Windows Vista
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Optimizing Windows Vista Performance
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Monitoring Windows Vista
Lab : Maintaining and Optimizing Windows Vista
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Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
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Implementing a Plan of Action
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View and Interpret Reports in Performance Monitor
After completing this module, students will be able to:
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Identify Windows Vista maintenance tasks.
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Identify Windows Vista optimization tools.
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Explain the Windows Vista monitoring process.
