| Este centro admite solicitudes de información de Madrid |
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| Otros datos de interes del curso |
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| Objetivos del curso: |
· Understand how support processes (like incident management, problem management and change management) contribute tothe quality of the services delivered to customers |
| Dirigido a : |
IT managers · IT management consultants· IT project managers· IT auditors |
| Certificado: |
Certificado / Certification The training leads to the ISEB/EXIN Management Certificate in IT Service Management, only after ITIL05 course completion. |
| Otros Datos: |
Requisitos Foundation Certificate in IT Service Management Essentials and at least 2 years of work experience as a manager or consultant in IT service management |
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Solicitar información gratuita de este curso |
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The following subjects are addressed during this week:
· Case study introduction
· Detailed review of the 6 operational processes
· Defining management information
Designing an organization that has all processes covered
· Defining an implementation plan
· Designing processes and procedures for an organization
· Integration between the processes
· Review of the benefits of the processes for an organization
· Gaining commitment within organizations |
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| Sedes del centro Indra Empresarial |
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| Albasanz nº 15 Madrid 28037 Madrid (España). |
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| itil, informatica, gestion, empresarial, problem, management, reduccion, costes, provision, seguridad, fiabilidad, calidad, implantacion, proceso, |
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